Agraata IT Services - Outsourcing, BPO Outsourcing, IT Outsourcing, BPO Services, IT Services
Woodcliff Lake, NJ
United States
Agraata's deep knowledge of industry and processes enables us to provide innovative and cost effective solutions to help our clients achieve high business efficiencies. Our global culture is driven by our sense of accountability, innovation, excellence, urgency, integrity and respect.
As a pure-play BPO company, Agraata has carved a niche for itself with its seasoned management and operations team at the core. Long-standing careers of our leadership team in the banking, financial services and technical support segment provide an unmatched insight and understanding of our clients' business. Our expertise in the domains we operate in, combined with a process centric approach, an unparalleled track record of seamless process migration, and consistent service delivery, positions us uniquely in the BPO space.
We are one of the few companies managing complex transaction processing operations. We combine our BPO expertise with research and analytics, risk advisory services, and process consulting services to deliver a broad suite of offerings to our customers.
Back Office Operations
Agraata offers commendable Back Office Operation services to give our clients more space to concentrate on their core business activities.
With our Back Office Operation services we offer:
- Data Entry Services
- Form Filling
- Image Processing
- Medical Transcription
Customer Service
Our Customer Service Solutions include comprehensive outsourced business to bussiness and bussiness to consumer customer support. We connect to the customers in a reliable, cost conscious manner which is the key in today's global economy. Agraata provides with a truly global approach to customer care, along with the right mix of people, quality control processes and forward-thinking technology to deliver the unparalleled customer care and front- and back-office support that you and your customers expect.
With our expertise and history of delivering on all agreements, we let you focus on your core competencies and promote and protect your brand. With numerous clients and distinct programs we achieve success by leveraging best practices and following strategic models based on our expertise and experience. We guarantee you -
Cost reduction with peace-of-mind
Reliable, risk-free business continuity
Scalable capacity to specific needs
Comprehensive entry and exit plan
Defined workforce realignment plan
Minimized risk with maximized cost benefits.Banking & Financial Services
Agraata's Banking and Financial Services sector solutions include BPO servicing various banking products ranging from mortgage loans and consumer finance to credit cards.
Although banks are typically organized on the basis of product groups, from an outsourcing perspective, Agraata focuses its banking and financial services solutions along process lines. This ensures optimal outsourcing strategies by evaluating opportunities to re-engineer processes across business groups.
With broad expertise in financial services and improving business performance, we can:
- Strengthen your relationships by boosting customer satisfaction
- Help you grow new accounts and expand services
- Reduce your costs by optimizing business processes and employee relationships
- Expand your market and wallet share – improving your bottom line
Technical Support
Our voice, e-mail, and chat support ranges from simple "how to" queries to advance trouble shooting and technical support for complex products across multiple industries. We specialize in providing level one, level two and level three support and advanced technical services; depending on both your short- and long-term business objectives.
With our Technical Support Solutions, we provide:
- Scalability to match your business growth
- Innovative industry-leading technology solutions
- Specialized global recruiting and hiring processes
- Experience in setting & achieving appropriate case management metrics & service levels
QUALITY tESTING
Agraata’s goal is to provide supreme quality software to its clients. No application can be error free but an application can definitely be tested again and again to reduce number of errors to a negligible number. The dedicated testing team plans, designs, implements, executes, and evaluates the test plans for each application. Quality analysis is built into Supreme InfraSoft’s process. It is applied in all activities, involving all team members. The development teams follow a nightly build process for both small and large applications. Usability testing is performed for each and every application in order to provide the best user experience.
Customer Satisfaction
Through our Customer Solutions, we’ll partner with you to deliver improved operational effectiveness, increased speed-to-market, enhanced customer satisfaction and accelerated revenue growth for your organization.
Customer Services
Enhancing your customers experience, satisfaction and expanding their lifetime value.
Customer Retention
Providing solutions that helps to retain customers and increase their loyalty.
Agraata IT Services - Outsourcing, BPO Outsourcing, IT Outsourcing, BPO Services, IT Services
Woodcliff Lake, NJ
United States
